Snow School Supervisor

Mt Seymour is looking for enthusiastic, friendly, and highly motivated instructors to join our team and share their passion for skiing with our guests.

Mt Seymour is located in North Vancouver, just 30 minutes from downtown Vancouver and is known as Vancouver's place to learn to ski and ride. Our Snow School provides a fun and inclusive atmosphere in which to work. Instructors are responsible for providing a great learning experience to our guests, a large proportion of whom are children.

We offer competitive wages and instructor incentives, as well as a range of industry perks and resort discounts. We also provide regular instructor training sessions to help develop our team.

These are seasonal full-time positions (30-40 hours per week), and 4-6 days a week (extra work during peak operating periods). Mt Seymour pays instructors for their full shifts, setting a new standard in the industry. No matter if you're teaching, assisting, or on standby, your dedication is always recognized and rewarded. Be part of a snow school that values you.

Title: Snow School Supervisor / Assistant Supervisor
Department: Snow School
Reports To: Assistant Managers & Manager

Summary Of Responsibilities:

Snow School Supervisors oversee the delivery of all Snow School lessons at Mt Seymour. This includes private lessons, daily group lessons, multi-week camps, school groups, and all other lessons. Supervisors will primarily focus on one lesson product and assist across the Snow School where required. The ideal candidate will strive to improve our lesson product offerings and be accountable for their success and growth. Working closely with the Guest Experience team, the supervisors ensure lessons' smooth and effective delivery by supporting the instructing staff.
In addition to Supervisor Roles, we are hiring Assistant Supervisors who perform these roles part-time while also teaching. Assistant roles will be more suited to those entering supervisory positions for the first time or those who wish to instruct clients for a more significant portion of their working week.

duties & Responsibilities:

• Collaborate with the Snow School Schedulers, Manager, and Assistant Managers to track the number of lessons booked and adjust capacities accordingly.
• Utilize reports and registration information to proactively prepare for group and private lessons, including pre-assigning lessons and creating class lists.
• Schedule lessons and assign appropriate instructors using the scheduling software, considering guest abilities and lesson types.
• Collaborate with Guest Experience to fulfill guest requests and communicate any unfulfilled requests.
• Assist in organizing and leading training for staff, as well as ongoing training throughout the season.
• Set up and tear down lesson meeting areas (or delegate to instructors).
• Conduct morning meetings with instructors before lessons, ensuring all necessary information is communicated.
• Take attendance and report any missing or late instructors, coordinating with colleagues to locate/contact them if necessary.
• Ensure all necessary information, including health and safety messages, lesson timings, announcements, and reminders, is communicated to staff.
• Prepare class cards and coordinator folders in advance, assigning specific tasks to instructors.
• Be present at the meeting points before lessons start, ensuring classes start on time and students are gathered in an organized manner.
• Assist staff in checking in guests and assessing their skill levels.
• Coordinate verbal class splits with instructors, monitoring progress and ensuring timely completion of lessons.
• Observe groups on the slopes and provide assistance when needed.
• Conduct instructor observations and provide feedback.
• Handle administrative duties, future scheduling, and performance reviews during non-teaching hours.
• Be present at the meeting points before the scheduled end of lessons, monitoring progress and talking to guests about their experience.
• Address any guest or parent inquiries or issues that arise.
• Collect and organize class cards and coordinator folders after each lesson.
• Update schedules and make necessary changes, including adding additional instructors or noting class size issues.
• Maintain accurate records of student and instructor hours worked.
• Adapt to changing weather, staffing, and student conditions to ensure all guests' safety and active participation.
• Teach a variety of lessons according to CSIA and CASI standards and promote the "Alpine Responsibility Code".
• Assist in training, reviewing, and coaching staff members.
• Assist in disciplinary actions and escalate any issues to the Assistant Managers & Manager.

job requirements & Qualifications:

• CSIA/CASI Level 1 or higher (or international equivalent). Dual certification is an asset.
• Minimum one season of instructing experience.
• Excellent organizational skills.
• Computer literacy and willingness to learn new software.
• Strong problem-solving and analytical skills.
• Excellent leadership and interpersonal skills.
• Team player who can keep instructors and students focused.
• Demonstrated responsibility in all aspects of instructing.
• Excellent understanding of customer service.
• Strong organizational and planning skills.
• Own transportation is an asset.

Terms of Employment:

• Hourly wage based on qualifications and experience.
• Full-time position for the season, requiring 5 days per week, including weekends and some evenings.
• Seasonal employment from mid-late November to mid-April.
• Complimentary season pass and shuttle bus pass provided.
• Additional hourly premiums for supervisory role and specific certifications.
• Full-Time Employee Bonus Scheme based on attendance and performance.
• Hourly wage - dependent on qualifications and experience. Starting from:
  • Level 1 - $18.50
  • Level 2 - $20.75
  • Level 3 - $25.25
  • Level 4 - $32.50

+ Additional hourly premium for the supervisory role.

Please note, this position is seasonal, running from mid-late November to mid-April. Weekends and Wednesday afternoon/evening availability is required for multi-day lessons. Some overtime may be necessary during peak periods.