Onboard Host - Vancouver (Seasonal Full Time to October 2025)

Purpose

Rocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service.

We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the individual and the company.

The Onboard Host reports to the Train Manager / Senior Onboard Manager. The position is accountable for delivering service excellence to onboard guests, including meals, storytelling, and sales enabling the creation of life changing experiences.

This position is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result in a significant incident affecting the health and safety of team members, guests, team members, the public, property, or the environment.

Important Timelines

If selected to move forward in our recruitment process, candidates will be contacted via email between December 2024 and March 2025. Interviews will begin in March 2025, with successful candidates starting in role between May and August 2025. Please keep an eye on your email and junk mail for further updates.

Key Areas of Accountability

Deliver the onboard guest experience service:

• Create a welcoming environment for our guests to feel comfortable and valued by anticipating their needs, being attentive, and providing a high-quality guest experience

• Resolve guest-related concerns by listening with empathy and provide timely resolution

• Initiate guest contact and nurture the relationship for the duration of the trip

• Anticipate guests' needs with the goal of exceeding expectations in all interactions

• Prepare and deliver the beverage, meal, and snack services per established standard operating procedures (SilverLeaf or GoldLeaf) in a positive, polished, and professional manner

• Prepare coaches as required for guest service (blankets, galley set up, and cart preparation)

• Clean and stock coaches, galleys, and washrooms to set standards during travel and at the end of each trip

• Maintain correct inventory levels and reconcile as required during travel and at the end of each trip

• Assist guest merchandise transactions as per Standard Operating Procedures (SOP)

Provide consistent and engaging storytelling to Rocky Mountaineer (RM) guests:

• Provide enthusiastic, consistent, factual, and engaging storytelling to RM guests by pointing out areas of interest and pertinent information regarding the route and history of the region in alignment to the Storytelling manual

High level of awareness for the health and safety of both guests and crew:

• Adhere to onboard safety protocols

• Comply with railway safety standards

• Report any violations or hazards to onboard management

Qualifications

Education / Certifications / Knowledge

• Serving It Right (SIR); required

• Fluency in English language

• Proficiency in Mandarin, German, Spanish, and French considered an asset

• Valid form of ID for domestic travel requirements (passport, driving license etc.)

Experience

• Service delivery in a full-dining (food and beverage), luxury/fine-dining establishment desired

• Experience with public speaking or engaging with large audiences (70+ people); theatre, acting or tour-guide experience an asset

Skills

• Solid communication and interpersonal skills

• Solid public speaking skills and ability to deliver storytelling up to 72 guests

• Solid serving and hosting skills

• Ability to work under pressure in a fast-paced environment

• Skilled at working in diverse teams

Attributes

• Demonstrate empathy and compassion when interacting with guests

• Maintain a professional and polished appearance

• Energetic, motivated, hardworking and committed to delivering guest service excellence

• Ability to work independently and as part of a team

• Demonstrate a professional, accountable work ethic; self-motivated

Work Environment

• Safety-sensitive environment with exposure to railway operations

• Able to travel away from home base for up to 6 days at a time

• Exceptional physical endurance and emotional resiliency with the ability to work long days

• Occasional outdoor work in a variety of weather conditions

• Must be able to push, pull, lift and carry up to 50 pounds

• Must be legally authorized to work in Canada through the end of the season (April - October)

Perks and Benefits

• Hourly compensation + gratuities
• Seasonal wage increases
• All meals while working onboard
• Up to $300 in Health Care Spending Account
• Friends and family rail tickets and packages discount
• Two annual complimentary rail pass (beginning your 2nd season)
• Work shoes reimbursement
• Opportunity to experience beautiful BC & Alberta
• Exclusive discount with various partners on Perkopolis
• Growth opportunities
• Fun and inclusive team environment

Hourly wage: $20.00/hour + gratuities

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodations during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply in order to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.