Job Title: Patrol

Location: North Vancouver

Department: Safety

Reports to: Manager, Patrol

Role Status: Full/Part Time – Seasonal – Hourly

About Us

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

Job Summary

As a Patroller, you are an integral part of the Mountain Operations team; acting as a safety resource for all staff from all other departments and assisting where required in creating good safety culture at Grouse Mountain. Under direct supervision from the Patrol Supervisor and Patrol Manager, Patrollers assist in the day to day safety operations of the mountain; providing first aid for injured guests and staff, placing and maintaining all ski area and snowshoe fencing, rope lines, tower pads and signage, weather reporting, avalanche control and education, and other risk management initiatives.

Essential Job Functions

• Providing first aid for injured guests and staff
• Opening and closing of ski runs in accordance with the Risk Management section of the Grouse Patrol S.O.P
• Placing and maintaining all Ski Area and Snowshoe fencing, rope lines, tower pads, and signage.
• Reporting morning weather observations
• Avalanche control and education
• Responding to Emergency Procedures as required
• Responsible for maintaining ski area risk management strategies
• Performing Chair Lift Evacuation
• Educating staff and guests about the Alpine Responsibility Code.
• Acting as a safety resource for all staff from all other departments and assisting where required in creating good safety culture at Grouse Mountain.
• Other duties as required.

Supervisory Responsibility
This position reports directly to the Patrol Supervisor and Patrol Manager, with no direct supervisory responsibilities.

Required Qualifications and Abilities

Minimum Qualifications:

• ≥80 Hour first aid certification such as:
• Occupational First Aid Level 3,
• Outdoor Emergency Care,
• Non-Urban Emergency Care,
• BC Licensed EMR or PCP
• Have expert skiing/snowboarding ability in all terrain and conditions
• Strong risk management skills
• Successful candidate must complete a criminal record check once offered the position; the check must be completed prior to start date if you are 19 years and older. Grouse Mountain will assist you with the process.

Preferred Qualifications:

• Previous Patrol Experience
• Mountaineering, rock climbing and/or backcountry travel experience
• Rope rescue or rope access experience
• Experience operating snowmobiles
• Avalanche awareness or operations training
• Experience with public relations/customer service
• Experience with Advanced protocols such as: Entonox, Sager, Epi-pen, Salbutamol, Nitroglycerin administration

Working Conditions

Patrollers perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling, and other forms of manual tasks.

Compensation and Benefits

$21.21/hour to $24.81/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• RRSP matching plan after 1 year of service
• Free access passes for dependents

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.