Job Title: Lift Operations Crew Lead

Location: North Vancouver

Department: Mountain Operations

Reporting Manager: Duty Manager

Role Status: Full-Time, Seasonal and Year-round, Hourly

Start Date: Mid November

About Us

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

Scope of the job

As a Lift Operations Crew Lead, you will report the Mountain Operations Duty Manager and Lift Operations Crew Supervisor. You assist in the daily operations of a Winter Lift crew. You will be responsible for break coverage, assisting with snow removal and ramp maintenance, supporting lift operations staff and any other assigned tasks. You are a key and important member of the Mountain Operations team ensuring a safe and exceptional experience for all lift operators on your assigned crew as well as all mountain guests.

Duties and Responsibilities

• Assist with overseeing of lift operations staff on assigned crew
• Attending all lift operations meetings for every scheduled shift
• Assist with pre-operational checks & closing procedures
• Coaching and motivating staff to maintain a high standard of customer service
• Assist with the training of staff on all operating and safety procedures of detachable, fixed grip & conveyor lifts
• Covering breaks for lift staff
• Reporting guest comments, employee relations issues and liability concerns directly to the Duty Manager and the Lift Supervisor
• Other duties as required

Supervisory Responsibility

This position reports to the Lift Operations Supervisor and the Mountain Operations Duty Manager.

Qualifications, Knowledge, Skills and Abilities Required

• Minimum 1 season winter operations experience
• Minimum intermediate level skier/boarder
• Knowledge of Grouse Mountain Resort policies and procedures
• Knowledge of detachable, fixed grip, conveyor and tow lift systems
• Possess outstanding customer service skills
• Possess proven leadership abilities
• Ability to lift up to 40 lbs
• Ability to work outside in all weather conditions

Working Conditions

Lift Operations Crew Leads perform all of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling, and other forms of manual tasks.

Compensation and Benefits

• Starting at $19.26/hour - $22.53/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• RRSP matching plan after 1 year of service
• Free access passes for dependents

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity employer

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.