Job Title: Lift Operations Crew Supervisor

Location: North Vancouver

Department: Mountain Operations

Reports to: Manager, Duty

Role Status: Full time – Seasonal and Year-round – Hourly

About Us

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

Scope of the job

As a Lift Operations Crew Supervisor, you oversee the execution of your Lift Operations crew of up to 15 people. You are a key and important member of the Mountain Operations team ensuring a safe and exceptional experience for all Lift Operation crew members and mountain guests. You lead by example and possess excellent leadership skills.

Key Responsibilities

• Coaching, and overseeing lift operations crew members
• Assist in conducting lift operations meetings for every shift and arranging for staff breaks
• Assisting with pre-operational checks & closing procedures and conducting daily lift inspections
• Ensuring adequate staffing levels for efficient lift operation
• Coaching and motivating staff to maintain a high standard of customer service
• Training staff on all operating and safety procedures of detachable, fixed grip, tow and conveyor lifts
• Organizing daily assignment to lift stations
• Reporting guest comments, employee relation issues and liability concerns directly to the Duty Manager
• Providing labor for various jobs and tasks as needed
• Other duties as required

Supervisory Responsibility

Provides direct supervision to the following positions: Lift Operators on assigned crew

Qualifications, Knowledge, Skills and Abilities Required

• Minimum 1 season winter operations experience
• Minimum intermediate level skier/boarder
• Knowledge of Grouse Mountain Resort policies and procedures
• Knowledge of detachable, fixed grip, tow and conveyor lift systems
• Possess outstanding customer service skills
• Possess proven leadership abilities
• Possess good computer skills
• Continually lead by great example with a positive attitude
• Ability to lift up to 40 lbs
• Ability to work outside in all weather conditions

Working Conditions

Lift Operations Supervisors perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling, and other forms of manual tasks.

Compensation and Benefits

• Starting at $21.62/hour - $25.28/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• RRSP matching plan after 1 year of service
• Free access passes for dependents

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.