Winter Sports School Sales Agent

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill the position of WSS Sales Agent at Fernie Alpine Resort. Reporting to the WSS Director, this full-time winter seasonal position requires the ideal candidate to have winter sports school experience, strong customer service skills and a positive attitude. We focus on building and maintaining long-lasting relationships with our staff and guests and encourage you to come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much much more!

You Will:

• Ensure a comfortable and friendly atmosphere for both guests and staff
• Assist and upsell guests at every opportunity
• Manage cash handling and reconciliations
• Have an in-depth accurate knowledge of all WSS products and resort events
• Enter all bookings into the resort WSS software program
• Answer telephone and email information requests for all lesson and product inquiries
• Create an atmosphere of relationship building for the guests at initiation of sales and inquiry process
• Maintain and abide by RCR Procedure and Policy and Safety Management Program
• Assist WSS Supervisors in organization of instructing staff
• Know and adhere to the policies, rules and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
• Know and follow all safe work procedures included in the Safety Management Program
• Know and comply with all expectations of the Injury Management/Return-to-Work Programs
• Perform other tasks and duties that are applicable

You Have:

• Excellent communication, organization and interpersonal skills
• Ability to multi-task and work under pressure
• POS system and cash handling/reconciliation experience
• Ski or Snowboard instructor certification (an asset)
• Excellent computer skills
• Experience with Paradocs software (an asset)
• Previous experience in a similar role (an asset)

This is a full-time winter seasonal role. Hours vary depending on guest volumes. RCR offers industry-competitive compensation and benefits in a great working environment. We are an equal-opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter. Experience the Ultimate.