Rental Attendant - Winter 24/25
Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!
The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.
Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.
At present some of our Winter Employee Perks include:
LLSR lift pass (valued at approx. $1,200)
Reciprocal discounts with other Ski Resorts
Free group lessons and discounted private lessons through snow school
Free LLSR recreational opportunities including guided snowshoe tours and tubing
Free employee transportation from Lake Louise, Banff and Canmore
Food and Beverage discounts at designated cafeterias and restaurants
Friend and Family discounted day passes
Retail, Rental and Repair discounts
Staff rates at Skoki Backcountry Lodge
Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
Employee recognition programs
Long Service Award programs
Opportunity for educational growth and development
Optional subsidized staff housing for full-time employees
Awesome Staff events, activities, and team building events throughout the season
RRSP matching contribution depending on length of service
Extended health care plan depending on length of service
Year-round employees may be eligible for spousal and family passes
Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply
Job Description:
The Retail, Rental & Repair Attendant is responsible for providing prompt, courteous and knowledgeable service to customers. A keen interest in product merchandising and customer service is essential. RRR Attendants must accommodate the needs of our guests in serving them with the ski/snowboard equipment that they require. Maintaining a high level of customer service at all times is essential.
Job Responsibilities:
Assist the guest in choosing and fitting the appropriate equipment
Assist the guest in completing the rental contract
General shop cleaning
Become familiar with rental shop cash procedure
Strictly follow rental shop procedure guidelines
Assist with daily rental returns
Ability to mount a vast variety of ski and snowboard bindings without nstruction or supervision
Assist customers with basic repairs such as replacing lost items for a cost, such as straps, binding screws etc
Customer service and sales including cash register operation and balancing
Product merchandising and display including coordinating fashion apparel
Assist in receiving, pricing and stocking of retail products
Inventory stock taking and control
Regularly communicate with your peers & supervisors to ensure the overall success of the department
Maintain a professional appearance, demeanor, and attitude at all times
Job Requirements/Qualifications:
Maintain a high level of product and service knowledge
Maintain a professional appearance, demeanor, and attitude at all times
Self motivated, with high energy and an engaging level of enthusiasm
Computer literate with proficiency using basic programs such as Windows and Outlook
Previous experience as a rental technician or retail attendant considered an asset
1-2 years cash-handling experience required
Strong communication skills with a second language considered an asset
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to perform basic calculations and mathematical figures.
Strong knowledge of retail sales principles, methods, practices, and techniques.
Punctuality and reliability is essential
Can work well in a team as well as independently
Ability to deal with a broad range of people & departments
Must possess the desire to provide a high level of genuine customer service
A Police Background Check from your home country or province will be required upon commencement of employment
Work Schedule:
5 days on/2 days off
Dress Code:
Uniform shirt is provided at cost
Employee to provide black pants and footwear in accordance with appearance policy