Mountain Greeter Supervisor - Winter 24/25 Season

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

At present some of our Winter Employee Perks include:

• LLSR lift pass (valued at approx. $1,500)
• Reciprocal discounts with other Ski Resorts
• Free group lessons and discounted private lessons through snow school
• Free LLSR recreational opportunities including guided snowshoe tours and tubing
• Free employee transportation from Lake Louise, Banff and Canmore
• Food and Beverage discounts at designated cafeterias and restaurants
• Friend and Family discounted day passes
• Retail, Rental and Repair discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Awesome Staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Year-round employees may be eligible for spousal and family passes
• Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

Job Description:

Reporting to the Guest Services Manager, the Mountain Greeter Supervisor is responsible for providing professional, quality customer service through the leadership of our Mountain Greeting team.

Job Responsibilities:

• Coordinating closely with Guest Services Supervisors to provide high standards of service, exceed customer expectations, and contribute to our mission statement: "We Make People Happy"
• Supervising Mountain Greeting employees, including organizing, prioritizing, and scheduling work assignments and breaks
• Leading by example by scanning tickets at the lifts to ensure all guests have a valid ticket/pass
• Monitoring invalid tickets and reward systems, responding to radio calls, and escorting guests from lifts to Guest Services counter when required
• Assisting Guest Services Supervisors when needed
• Scheduling, training and daily motivation of staff
• Managing ticket scanning equipment and radios
• Communicating changes in policy, procedures, products, services, promotions, or any other alterations that affect delivery of customer service
• Identifying technology solutions to meet evolving department and customer needs
• Assisting in conducting seasonal employee performance reviews and evaluations and ensuring to address poor performance related issues/lead disciplinary meetings, if required
• Ensuring adherence by team members of company and departmental policies and procedures
• Ensuring positive employee experience through training, motivation and ongoing development of all employees
• Overseeing snow removal/ice chipping, ski/board rack setup, and general base area maintenance
• Assisting with the planning and implementing of staff incentives

Job Requirements/Qualifications:

• Ability to analyze and interpret the needs of guests and offer the appropriate solutions
• Ability to deal with staff and guests sensitively, tactfully, diplomatically, and professionally at all times
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Skilled at multitasking and handling conflicting priorities in a fast-paced environment
• Reliable, service-oriented, assertive, flexible, outgoing and enthusiastic
• Able to work outside in all weather conditions
• Strong communication skills
• Strong team leader, previous supervisory experience (including scheduling logistics) is preferred
• Experience using a two-way radio as an asset
• Ability to use office programs such as Microsoft Outlook, Word & Excel

Work Schedule:

Typically, 5 days on/2 days off (will vary based on business levels)

Dress Code:

Outdoor Uniform - Jacket/Pants provided (with deposit)